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Social media: why internal help desks can’t ignore it any longer.
-“When your customers live in social media, it is no longer consumer technology. It is a business reality.” Sure, it…
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Help Desk Software Provider iSupport Announces Version 12.7
-Help desk software v12.7 is available for download today. Yesterday, our 22nd anniversary, iSupport Software released version 12.7 of its…
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iSupport Software Case Studies
-In doing some research the other day I came across some old case studies we did. It is fun to…
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In our experience; Moving our production servers to the AWS cloud.
-The systems engineer who can recall back to late nights spent testing their systems for Y2K bugs will probably be…
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Still longing for more information about categories?
-John Stimson, who has had more experience with categories then perhaps anyone on the planet, has penned this master piece.…
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In My Experience… Customer Service Self Support
-In 1997 we released Help! For the Web, the world’s first commercial browser-based help desk application. Little did we know…
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In My Experience… Heather Perry and my 19 years at iSupport Software
-If you have called us in the last 19 years, you have more than likely talked to Heather Perry. Heather…
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Looking back and moving forward
-Its always fun to look back and see features we were so excited to bring to the customer support market.…
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Of what value is this type of journalism?
-I see more and more of these types of articles these days. When you read the headline “Freshdesk provides a platform…
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What does your end user support look like?
-What does your end user self support site look like? Does it look like this? What about like this? How about…
