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iSupport 16 Now Available.
-The release of iSupport 16 contains several customer requested enhancements to the following functions: Knowledge, Views, Charts, Correspondence features, View Subscriptions,…
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iSupport Version 15.5 Now Available
-We just released iSupport Version 15.5. It contains routing availability scheduling, updates to our chat feature, and enhancements to our view, rule, notification,…
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Social media: why internal help desks can’t ignore it any longer.
-“When your customers live in social media, it is no longer consumer technology. It is a business reality.” Sure, it…
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Help Desk Software Provider iSupport Announces Version 12.7
-Help desk software v12.7 is available for download today. Yesterday, our 22nd anniversary, iSupport Software released version 12.7 of its…
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Help Desk Software and 22 Years of Change
-Yes today is April Fools. No I didn’t realize that when I started iSupport Software 22 years ago. Nor did…
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iSupport Software Case Studies
-In doing some research the other day I came across some old case studies we did. It is fun to…
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In our experience; Moving our production servers to the AWS cloud.
-The systems engineer who can recall back to late nights spent testing their systems for Y2K bugs will probably be…
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Still longing for more information about categories?
-John Stimson, who has had more experience with categories then perhaps anyone on the planet, has penned this master piece.…
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In My Experience – Categories
-When I describe our software to people not in our industry, one of the points I always make is that…
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In My Experience… Customer Service Self Support
-In 1997 we released Help! For the Web, the world’s first commercial browser-based help desk application. Little did we know…
