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Help Desk Software Provider iSupport Announces Version 12.7
-Help desk software v12.7 is available for download today. Yesterday, our 22nd anniversary, iSupport Software released version 12.7 of its…
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Help Desk Software and 22 Years of Change
-Yes today is April Fools. No I didn’t realize that when I started iSupport Software 22 years ago. Nor did…
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iSupport Software Case Studies
-In doing some research the other day I came across some old case studies we did. It is fun to…
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In our experience; Moving our production servers to the AWS cloud.
-The systems engineer who can recall back to late nights spent testing their systems for Y2K bugs will probably be…
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In My Experience… Customer Service Self Support
-In 1997 we released Help! For the Web, the world’s first commercial browser-based help desk application. Little did we know…
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In My Experience… Heather Perry and my 19 years at iSupport Software
-If you have called us in the last 19 years, you have more than likely talked to Heather Perry. Heather…
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In My Experience… Change Management
-In 1993 while developing Help! for Lotus Notes, many companies were hiring us to help them track their physical moves…
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If you have to tell me your technology is disruptive
-its probably not disruptive. Besides, when it comes to help desk and/or customer service, I cringe at the thought of disruption. I…
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At 46 I refuse to be oldest guy in the room.
-I’ve been doing a fair amount of angel investing over the last few years. I think it helps keep me…
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The virtual land grab of 2013 and similarities to the .com bubble of 2000
-Is it just me or does it feel like deja vu all over again? We have been doing a lot…
