Hello everyone. Here is a link to the free training we are offering in September.
http://isupport.com/documentation/septemberwebinars
To register for a class, simply open the link in the class description.
Remember the training is live and instructor led with participant interaction. The classes can last anywhere from 30 minutes to two hours based on content and audience participation. To be safe I would schedule two hours for each class so you can get the maximum value if it runs long.
Version 12.5.1 will be released Friday, August 30th. You will be able to download it from eud.isupport.com before the end of the day. As always we have included a few new features along with some minor bug fixes.
Charting and reporting is an ongoing area of development, and thanks to customer suggestions we have added some great features in this release. IT help desks will get new work item charts including area, stacked area, bar, stacked bar, column, and stacked line format for tracking incidents, problems, changes, and purchase requests. We have also added trending capabilities for month, quarter and year.
We have also updated our discussion templates with some UX enhancements.
Our Facebook® social monitoring tool has been updated so it works just like our Twitter® monitor.
Also, we completed our Android® certification with a feature called Easy Submit which is guaranteed to work on all versions of Android.
Finally, I am happy to say that we set a 21-year sales record for the month of August. There is a renewed sense of energy at iSupport and I don’t know how we could finish our summer on a higher note.
I hope your summer was great and your Labor Day is safe and enjoyable.
All my best,
Daren
