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Looking back and moving forward
-Its always fun to look back and see features we were so excited to bring to the customer support market.…
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Of what value is this type of journalism?
-I see more and more of these types of articles these days. When you read the headline “Freshdesk provides a platform…
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Is your help desk or customer service department chatty enough?
-Have you deployed live chat in your IT help desk or customer service department? Remember that anytime you can drive…
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If you have to learn something might as well do it for free.
-This summer we are happy to announce a series of free training webinars for our customers. When we say you…
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What does your end user support look like?
-What does your end user self support site look like? Does it look like this? What about like this? How about…
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iSupport gets leader boards, Blackberry is down and Jaguar hits it out of the park.
-While in completely non IT help desk software related news: Jaguar hits it out of the park. In almost completely non IT…
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iSupport Software and GlobeSherpa Partner to Bring Support Tools to Transit Agencies and Their Riders
-Partnership Saves Transit Agencies Time and Money When Deploying GlobeSherpa’s Mobile Ticketing Platform Our transit agency customers are thrilled about…
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iSupport and GlobeSherpa announce partnership
-So much has been going on- it’s hard to figure out where to start. Today I want to highlight an…
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Systems Upgrade The Week of July 1st
-We are planning a major infrastructure upgrade to accommodate a lot of new technology. There will be two DNS updates…
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If you have to tell me your technology is disruptive
-its probably not disruptive. Besides, when it comes to help desk and/or customer service, I cringe at the thought of disruption. I…
