You can access iSupport via a mobile device for in-the-field updates to iSupport data, inside or outside the firewall. Customizable interfaces are optimized for your device. If using a smartphone or tablet, support representatives can use an HTML5 interface that includes mobile-enabled views, asset and knowledge functionality, and creation and update functionality for work items. Customer, Company, and Support Representative Profile records can be viewed as well. A Check In feature is included for tracking via the Rep Map Desktop dashboard component. It’s all covered in the iSupport Mobile Settings and Layouts video, and more in the next release!
