You can access iSupport via a mobile device for in-the-field updates to iSupport data, inside or outside the firewall. Customizable interfaces are optimized for your device. If using a smartphone or tablet, support representatives can use an HTML5 interface that includes mobile-enabled views, asset and knowledge functionality, and creation and update functionality for work items. Customer, Company, and Support Representative Profile records can be viewed as well. A Check In feature is included for tracking via the Rep Map Desktop dashboard component. More in the iSupport Mobile Settings and Layouts video!
