iSupport’s Service Catalog functionality in the Service Desk Edition handles customer requests of services, products, policies/procedures, etc. Requests can be made by support representatives via the Desktop and by customers via mySupport. It’s all configurable – each section contains a multi-level list of entries, and entries can contain an associated configuration item, cost, descriptive details, links to web pages, and access to custom fields. A root (top level) entry can also include a header and footer link that can display details. If a purchase template is associated with an entry, the line items from the template will appear as entries. Enhancements are coming in the next release!
