iSupport’s Self Help Guide feature enables you to create custom decision tree style prompts that lead mySupport users to a FAQ, knowledge entry, informational text, or incident, change, or purchase form. You can make self help guides as simple or complex as you like; if you use incident and change templates to standardize and automate common workflows, a self help guide is a good way to add informational text to assist your customers as they navigate to the appropriate template or resource. Check out the iSupport Self Help Guides video for more information!
