Configurable interfaces and access levels for different types of users, custom workflows, easy-to-use designers for views, charts, reports, alerts, and news feeds…since 1992 for iSupport has been working to provide help desk/service desk software that you can customize for your own environment. Check out the Customizing iSupport video for an overview! And remember that we’re always listening in our user forum! https://youtu.be/yK-pbWXm4ig