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Looking for help desk software? Look to iSupport.
-When faced with a new help desk or service desk project iSupport is a great option. We invented the modern…
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Help Desk Software Buyers Guide: What You Really Need to Know Before You Purchase
-A buyers guide for help desk software How do you decide which software is right for your company? Here are ten…
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The Collaborative Multi-Channel Support Focus of mySupport®
-Lower the cost of support and increase your customer satisfaction. iSupport Software® releases mySupport – multi-channel collaborative self-support tools Let’s face facts. Companies…
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In our experience; Moving our production servers to the AWS cloud.
-The systems engineer who can recall back to late nights spent testing their systems for Y2K bugs will probably be…
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Still longing for more information about categories?
-John Stimson, who has had more experience with categories then perhaps anyone on the planet, has penned this master piece.…
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In My Experience – Categories
-When I describe our software to people not in our industry, one of the points I always make is that…
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In My Experience… Customer Service Self Support
-In 1997 we released Help! For the Web, the world’s first commercial browser-based help desk application. Little did we know…
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In My Experience… Heather Perry and my 19 years at iSupport Software
-If you have called us in the last 19 years, you have more than likely talked to Heather Perry. Heather…
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In My Experience… Change Management
-In 1993 while developing Help! for Lotus Notes, many companies were hiring us to help them track their physical moves…
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Secret Sauce
-I’ve been very successful in the IT help desk and customer service business. In an industry where companies come and…
