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The Role of Reporting in Needs Assessment
-It’s important for a needs assessment team to consider reporting needs—for the IT support organization and beyond. While a good…
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Considering the Needs of a Diverse Customer Base
-When performing a needs assessment, it’s important to focus on identifying and adapting to needs of a diverse customer base—including…
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Creating Opportunities for Automation
-Breaking down workflows into basic building blocks proves valuable later as you assemble workflows built upon an integrated set of…
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Needs Assessment: Taking the First Step
-On the journey of identifying and automating core business practices, performing a needs analysis is a logical first step. While…
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Global Cloud Technology: How Much Is It Worth?
-Cloud technology continues its phenomenal growth, from an industry globally worth $46 billion in 2008, to an estimated $150 million…
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7 Ways Help Desk Software Can Transform Your Sales Process
-Help desk software can offer your company a number of real business advantages. Not only can it save your company…
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Improving the Availability of Your IT Service
-Developments in technology have led to dramatic changes in business practice. The revolution shows no sign of letting up, and…
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What Are the Pros and Cons of Cloud Technology for Colleges?
-A few years ago, the cloud was little more than a buzzword in higher education; now it’s a fully formed…
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How To Maximize Your Business IT Infrastructure
-To remain competitive, productive and efficient, it’s essential to update and maximize your business’s IT infrastructure. But with IT changing…
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How Is the Cloud Changing the Way We Communicate?
-By moving programs and services out of the office and off a local server on to the internet, cloud computing…
