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It’s important for a needs assessment team to consider reporting needs—for the IT support organization and beyond. While a good…

When performing a needs assessment, it’s important to focus on identifying and adapting to needs of a diverse customer base—including…

Breaking down workflows into basic building blocks proves valuable later as you assemble workflows built upon an integrated set of…

On the journey of identifying and automating core business practices, performing a needs analysis is a logical first step. While…