Features

Use iSupport’s CMDB (Configuration Management Database) functionality to view, track, and report on the relationships between assets, services, and other…

Use iSupport’s Problem Management functionality (included in the Service Desk Edition) to link and resolve related incidents while tracking the…

In addition to the new on-demand meeting integration features in iSupport 17, there are many other collaborative features in iSupport…

iSupport’s Change Management functionality enables you to track activities involving services and assets, and we just added more features including…

mySupport portals enable customers to submit and view work items, create discussion posts, chat with support representatives, search knowledge entries,…

iSupport enables you to efficiently send correspondence to customers and others via the Desktop and work item screens. You can…

iSupport’s Approval feature requires work items to be approved by designated support representatives and customers before most functions can be…

iSupport has many tools that administrators can use to manage those using the product and monitor the iSupport environment. You…

iSupport comes in two editions: Incident Management and Service Desk. The Service Desk Edition includes all of the features contained…

iSupport’s Routing functionality enables support representatives to route via name, skill, group, and location. All routing methods can also include…