Features

Answers are just a click away with iSupport’s comprehensive, context-sensitive help system!  It’s an easy way to answer your questions…

iSupport’s Customer and Company functionality records and tracks end user information for association with work items and other features. You…

To keep your databases small and manageable, use iSupport’s Archiving feature to automatically move work items with a Closed status…

iSupport’s Category functionality plays a key role in customizing workflows and generating reports according to the needs of your organization.…

You can easily set up profiles, synchronize with your data sources, and control the features available to all individuals using…

iSupport’s Desktop includes personal and shared dashboards that you can completely customize according to the way you work in your…

iSupport includes powerful reports that collect data on the most valuable information, but you can also use our drag-and-drop Report…

iSupport enables you to define rules that can be grouped together to form workflows for automatically escalating work items according…

Support has several features that you can use to get feedback from your users, including surveys, simple feedback questions in…

iSupport’s Email Processing functionality creates and updates incidents and changes from entries in an email mailbox. Watch the iSupport Email…