Features

iSupport’s Desktop includes personal and shared dashboards that you can completely customize according to the way you work in your…

iSupport includes powerful reports that collect data on the most valuable information, but you can also use our drag-and-drop Report…

iSupport has a robust feature set that is suited to many different types of users, but there are many ways…

There are many collaborative features in iSupport that support representatives and managers can use to communicate with each other and…

Use iSupport’s CMDB (Configuration Management Database) functionality to view, track, and report on the relationships between assets, services, and other…

iSupport has several features that you can use to get feedback from your users, including surveys, simple feedback questions in…

Use iSupport’s Problem Management functionality (included in the Service Desk Edition) to link and resolve related incidents while tracking the…

iSupport has many tools that administrators can use to manage those using the product and monitor the iSupport environment. You…

iSupport enables you to efficiently send correspondence to customers and others, and you can automatically include iSupport work item data…