Features

We’re hard at work on our next release with performance enhancements and updates to iSupport’s Desktop, Purchasing functionality, and more!…

iSupport’s Global Search feature enables you to search iSupport data via the Global Search Desktop component or the View |…

iSupport’s News Feed feature enables support representatives and customers to participate in discussions, view history updates for work items, and…

Support representative groups are central to iSupport features such as routing, reporting, and the roles and permissions that control the…

You can use different methods to authenticate to iSupport’s Desktop, mySupport portals, and Mobile Client depending on your environment. The…

Use iSupport’s Microsoft Integration functionality to create, view, and access Microsoft Teams meetings, Planner tasks, and Outlook meetings via iSupport’s Desktop,…

In iSupport, you can configure Google integration with Google Search for Global Search functionality, Google Maps for the Rep Map…

iSupport’s Customer and Company functionality records and tracks end user information for association with work items and other features. You…

Use iSupport’s Data Source Integration feature to utilize Active Directory, LDAP, Microsoft CRM, and other relational databases as a source for…

You can easily set up profiles, synchronize with your data sources, and control the features available to all individuals using…