Author archive for Lisa Kimery

iSupport enables you to define rules that can be grouped together to form workflows for automatically escalating work items according…

iSupport’s Service Catalog functionality in the Service Desk Edition handles customer requests of services, products, policies/procedures, etc. Requests can be…

Answers are just a click away with iSupport’s comprehensive, context-sensitive help system!  It’s an easy way to answer your questions…

You can access iSupport via a mobile device for in-the-field updates to iSupport data, inside or outside the firewall. Customizable…

iSupport’s Webhook feature enables data from iSupport work items to be instantly posted to a web application based on specified…

iSupport’s Template functionality automates solutions for your most common issues and tasks, saving entry time for your support representatives. It’s…

iSupport’s Asset functionality includes device monitoring, scheduled and dynamic scanning with side-by-side comparisons, maintenance and warranty notifications, count tracking, and…

iSupport enables you to create custom notifications for scenarios specific to your organization, and you can include work item information…