Author archive for Lisa Kimery

Configurable interfaces and access levels for different types of users, custom workflows, easy-to-use designers for views, charts, reports, alerts, and…

iSupport’s built-in Chat functionality includes customizable responses, emoticons, automatic incident creation, knowledge search, availability scheduling, themes, history monitoring, and much more!…

For nearly 30 years iSupport has provided service desk solutions and collaboration tools to service providers and the service receivers…

iSupport’s Asset functionality includes device monitoring, scheduled and dynamic scanning with side-by-side comparisons, maintenance and warranty notifications, count tracking, and…

Use iSupport’s Chart feature to easily configure personal and shared charts in multiple formats. You can export as an image…

iSupport’s News Feed feature enables support representatives and customers to participate in discussions and polls, view work item updates, and more…and…

iSupport’s 16.5 release includes automatic knowledge matching – enable for a category and entries will appear when the category is…