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In My Experience – Categories
-When I describe our software to people not in our industry, one of the points I always make is that…
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In My Experience… Customer Service Self Support
-In 1997 we released Help! For the Web, the world’s first commercial browser-based help desk application. Little did we know…
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In My Experience… Heather Perry and my 19 years at iSupport Software
-If you have called us in the last 19 years, you have more than likely talked to Heather Perry. Heather…
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In My Experience… Change Management
-In 1993 while developing Help! for Lotus Notes, many companies were hiring us to help them track their physical moves…
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Free October Training Dates Available
-Once again we are offering our training courses for free in the month of October. This is our way of…
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Gartner recommends that you find an alternative to your Blackberries.
-Gartner recommends it is time to find alternatives to Blackberry. I guess it should come as no surprise as the…
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September 11th, 2013
-Our thoughts are with New York City and the entire United Stated of America today. Daren
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September Free Training Schedule is Available, 12.5.1 Coming Tomorrow.
-Hello everyone. Here is a link to the free training we are offering in September. http://isupport.com/documentation/septemberwebinars To register for a…
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Oh Android!
-At the last minute we had to delay certification of 12.5 on Android (although on most versions of Android 12.5…
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Secret Sauce
-I’ve been very successful in the IT help desk and customer service business. In an industry where companies come and…
