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Our support elves working hard on version 14.
-Happy holidays everyone! Recently a few of our support elves (Richard, Jose, Jeff, Ron, and JoEllen) were caught taking a…
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HR Tips: What to Look For in an IT Support Professional?
-There are a number of key characteristics that IT support professionals should demonstrate in order to complete their job effectively.…
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Six Easy Tips For Improving Help Desk Customer Service
-Managing a tech support help desk can sometimes be frustrating; this is magnified when customers leave unhappy, despite your best…
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What NOT To Do When Providing End User Support
-We have all been on the wrong end of bad customer service, and it often comes at our hour of need.…
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Invaluable Time Management Tips for IT and Tech Support
-Tips on Improving Your Efficiency Effective time management is something that is typically developed over time, often via trial and…
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The Most Hilarious IT Support Questions
-It is well documented that IT support professionals receive plenty of amusing questions, queries, and support requests. In this article,…
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Free monthly training for your help desk continues in September.
-Our free monthly training for iSupport’s help desk software continues this September. These classes are free for our customers or…
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Does your software vendor provide live agent help desk support seven days a week?
-It is true we live in a new era of software, but sometimes the old ways of doing things are still…
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Cypress Fairbanks ISD deploys educational help desk software from iSupport.
-“I knew we only had one chance at launching a new service desk. If the rollout created a negative impression…
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This is John. John might just save your behind one day.
-This is John. John is in charge of the help desk at iSupport Software. John has been with iSupport more…
