iSupport has a robust feature set that is suited to many different types of users, but there are many ways to restrict access to those features according to your company workflows. You can completely configure and assign roles and permissions as you need, by individual and group, and design the interfaces your support representatives and customers use to only capture and display the most relevant information. Watch our video Restricting Access To iSupport Functionality for details, and more is coming in the next release!
