mySupport portals enable customers to submit and view work items, create discussion posts, chat with support representatives, search knowledge entries, and view PDFs, reports, charts, headlines, FAQs, and more. Everything is configurable, including the feature links, fields that appear for viewing and submitting work items, colors, etc. An unlimited number of interfaces can be configured to target different customer groups. Customers can authenticate using several methods, and you can enable customers to add dashboards and components. They’re so easy to configure according to the needs of your organization – more in the Configuring mySupport Portals video!
