iSupport helps you to automate functions such as managing incidents, entering and searching for knowledge entries and FAQs, sending surveys, generating reports, and tracking assets, customers, and companies.
iSupport enables you to define rules that can be grouped together to form workflows for common processes such as creating incidents from incoming email and automatically escalating or routing incidents based on SLAs.
Making informed decisions about your existing assets is critical to providing better service and reducing your costs. iSupport includes scanning technology that queries your networks and builds databases with detected IT assets.
Capture your company’s intellectual property with iSupport’s Knowledge functionality. Knowledge entries can be directly authored or automatically added from work item solutions.
mySupport portals enable customers to submit and view work items, create discussion posts, chat with support representatives, search for knowledge entries, and view PDFs, reports, charts, headlines, FAQs, and more.
You can access iSupport via a tablet, smart phone (iPhone or Android), or WAP (Wireless Application Protocol) phone for in-the-field updates to iSupport data, inside or outside the firewall, with interfaces optimized for your device.
iSupport integrates with third-party applications for data import, synchronization, and more. You can use webhooks to post iSupport data to a web application and utilize our API to enable bi-directional connection with almost any other application.
iSupport includes powerful reports that collect data on your most valuable information, but you can also use our easy-to-use reporting tools to create reports and charts for tracking the metrics that are important to your company.
